Customer Support

Customer Support

Release Note: For the latest Customer Support in your country or territory, click here.

You should read through the manual and the readme file on the CD before contacting Activision Customer Support. Additionally, if you have internet access, check out our Top Solutions and/or search our troubleshooting database at: http://www.activision.com/support.

Please ensure that your computer system meets the minimum system requirements that are listed on the bottom of the box. Our Customer Support representatives will not be able to help customers whose computers do not meet the requirements. So that we can better help you, please have the following information ready:

- Complete product title (include version number)

- Exact error message reported (if any) and a brief description of the problem

- Your computer’s processor type and speed (e.g. Pentium 200 MHz)

- Amount of RAM

- Make and model of your video and sound cards (e.g. Diamond Viper V770, Creative Sound Blaster Live Platinum)

- Make and model of your CD-ROM or DVD-ROM drive (e.g. Samsung SC-140)

- Operating system

NOTE: Please do not contact Customer Support for hints/ codes/ cheats; only technical issues.

NOTE: Internet/ e-mail support is handled in English only.

Internet: http://www.activision.com/support

Our support section of the web has the most up-to-date information available including patches that can be downloaded free-of-charge. We update the support pages daily so please check here first for solutions. By selecting the game you are inquiring about you can view the Top Solutions for the game to date. If you don’t find your question/solution there try using the Search.

World Wide Customer Support:

Australia and Pacific Rim	North America
France	Spain
Germany	UK and Australia
Italy	UK and Europe
Japan	Taiwan
Korea	Electronic Arts-Brazil
Latin America

Australia and Pacific Rim

ACTIVISION AUSTRALIA and PACIFIC RIM

Century Plaza

41 Rawson Street

Epping, NSW 2121

Australia

Phone: 1 902 263 555

Calls charged @ 1.98 + GST per minute

NOTE: Multiplayer components of Activision games are handled via online only.

Services with Activision Forums, E-mail and File Library Support (available in English only)

World Wide Web: http://www.activision.com/

E-mail: support@activision.com.au

NOTE: E-mail is for technical issues only, no hints or codes will be given.
Please note that online support is available in English only.

Assistance Technique En France

Support clients

SERVICE CONSOMMATEURS ACTIVISION

Pour tout savoir sur les produits ACTIVISION, pour connaître les astuces et les solutions qui vous permettront de progresser dans nos jeux, pour télécharger des démos** ou pour participer à nos concours et gagner nos dernières nouveautés...

Contactez le service consommateurs ACTIVISION 24 h / 24 et 7 jours sur 7.

Par minitel : 3615 ACTIVISION*

Par téléphone : 08 92 68 17 71*

Sur notre site web: http://www.activision.com/support, si vous avez un accès à Internet.

Un testeur-joueur pourra aussi répondre à toutes vos questions et vous guider

dans vos quêtes et aventures (réponse personnalisée sous 24 h, jours ouvrés).

* Tarif en vigueur au 01/04/00, pour la France métropolitaine : 2,21 F/min.

** Uniquement sur notre site Web.

Hotline Technique
0825 15 00 24* ou par e-mail : activisionsav@loisir.net
* Quelque soit l'origine de l'appel : 0,98 =F/mn TTC RCS B 395 093 172

Horaires : du lundi au vendredi de 16 heures à 19 heures.

Pour le service clientèle dans les pays francophones, veuillez contacter votre revendeur local ou Activision par les services en ligne.

Kundendienst in Deutschland

Kundendienst

Bevor Sie sich mit dem Kundendienst in Verbindung setzen, sollten Sie die technische Hilfedatei zu Rate ziehen. Diese enthält Anworten auf häufig gestellte Fragen und bietet Ihnen möglicherweise eine schnelle und einfache Lösung Ihres Problems. Wenn Sie auch nach dem Lesen der Hilfedatei noch technische Probleme haben, können Sie sich jederzeit an einen unserer unten aufgeführten Online-Dienste wenden.

Aufgrund der Komplexität von Netzwerkspielen bitten wir Sie, die folgenden Informationen bereitzuhalten, wenn Sie sich an den technischen Kundendienst wenden:

1. Vollständiger Produkttitel

2. Die genaue Fehlermeldung (falls vorhanden) sowie eine kurze Beschreibung des Problems

3. Eine Kopie des DirectX-Diagnoseberichts. Um diesen zu erhalten, gehen Sie auf Start>Ausführen, geben dxdiag c:\dxdiag.txt ein und drücken dann die Eingabetaste. Den Bericht finden Sie dann direkt auf Laufwerk C.

Sollten Sie Schwierigkeiten mit dem Mehrspieler-Modus oder beim Online-Spiel haben, halten Sie bitte auch folgende Informationen bereit:

Wenn Sie ein Modem verwenden:

1. Art des Modems an jedem Ende (Marke, Modell, Geschwindigkeit, intern oder extern)

2. Anzahl der Modems

3. Anschluß (Port), auf dem jedes Modem konfiguriert ist

4. Kann Hyperterminal (oder ein beliebiges Terminal-Programm) mit Ihrem Modem verwendet werden? So können Sie auf einfache Weise überprüfen, ob Ihr Modem richtig konfiguriert ist.

5. Verbindungsgeschwindigkeit

6. Haben Sie überprüft, ob die Datenkomprimierung, Fehlererkennung und

Flusskontrolle deaktiviert sind? Informationen hierzu finden Sie im Handbuch

zu Ihrem Modem.

Wenn Sie ein externes Modem verwenden:

1. Typ der verwendeten seriellen Karte

2. Verfügen Sie über ein 7adriges serielles Kabel?

Wenn Sie in einem LAN spielen:

1. Können Sie die anderen Computer im Netzwerk sehen?

2. Art der Netzwerkkonfiguration

3. Marke der Netzwerkkarte

4. Typ der von Ihnen verwendeten Software sowie die Versionsnummer

Kundendienst in Deutschland

Es stehen Ihnen werktags von 14.00 bis 18.00 Uhr und am Wochenende von 16.00 bis 18.00 Uhr (außer an gesetzlichen Feiertagen) folgende deutsche Hotline-Nummern zur Verfügung:

Hintline:

01 90/51 00 55 (Tipps & Tricks zum Spielablauf - 1,21 DM/0,62 Euro pro Minute*)

Technische Hotline: 0 18 05/22 51 55 (ausschließlich bei technischen Problemen 0,24 DM/0,12 Euro pro Minute*)

E-Mail: support@activision.de

Deutsche Website: http://www.activision.de/

*Der Tarif hängt von Ihrem Netzbetreiber ab - hier Telekom AG.

Online-Dienste US

Internet: support@activision.com oder http://www.activision.com/support (nur in englischer Sprache)

Assistenza Tecnica Clienti in Italia

SERVIZIO CLIENTI

Prima di contattare il nostro servizio clienti vi preghiamo di cercare la soluzione al vostro problema nel file di aiuto presente sul CD del gioco; usandolo si possono superare la maggior parte dei problemi che si verificano più frequentemente. Se anche dopo averlo consultato continuate a non essere in grado di sistemare la situazione mettetevi pure in comunicazione con uno qualsiasi dei servizi elencati qui di seguito.

Per consentirci di aiutarvi con più efficacia cercate di chiamarci da vicino al vostro computer, e di avere sotto mano le seguenti informazioni:

1. Il titolo completo del prodotto.

2. Il messaggio d’errore che compare (se c’è) e una breve descrizione del problema.

3. Il tipo di sistema operativo che state utilizzando (per esempio Windows 95 o DOS)

4. Il tipo di processore montato sul vostro computer e la sua velocità (per esempio Intel Pentium®90).

5. La marca e il modello della scheda video e della scheda sonora (per esempio Diamond Stealth 64 video, Sound Blaster 16 audio).

6. State usando un joystick? Di che tipo e modello? A quale porta gioco è collegato (es., scheda audio, porta gioco dedicata)?

7. Di quanto spazio libero su hard disk disponete?

8. Di quanta RAM dispone il vostro computer?

Se riscontrate dei problemi con le sezioni multiplayer o on-line del prodotto, vi preghiamo di fornirci le seguenti informazioni quando chiamate.

Se state usando un modem:

1. Che tipi di modem state usando (per entrambi i giocatori coinvolti - marca, modello, velocità, interno o esterno)?

2. Avete più di un modem?

3. In quali porte sono configurati?

4. L’Hyperterminal (o qualunque altro programma per terminale) funziona con il vostro modem? Questo è un modo molto facile di verificare che il vostro modem sia configurato correttamente.

5. A quale velocità state effettuando la connessione?

6. Vi siete assicurati che compressione dati, rilevazione d’errore e controllo di flusso siano disattivati? Fate riferimento al manuale del vostro modem per ottenere maggiori informazioni.

Se state usando un modem esterno:

1. Che tipo di scheda seriale state usando?

2. Avete un cavo seriale a sette fili?

Se siete su rete LAN:

1. Riuscite a vedere gli altri computer in rete?

2. Qual è la vostra configurazione di rete?

3. Qual è la marca della vostra scheda di rete ?

4. Che software di gestione di rete state usando? Che versione è?

Servizi on-line con forum Activision, e-mail e librerie di supporto

Internet: http://www.activision.com/support

E-mail: support@activision.co.uk

ASSISTENZA TECNICA CLIENTI IN EUROPA

Per ottenere assistenza tecnica si può contattare Activision in Gran Bretagna al numero +44 870 2412148 negli orari 08.00 - 19.00 (ora locale) da lunedì a venerdì, il sabato dalle 08.00 alle 17.00. Sono esclusi i giorni festivi.

Per assistenza clienti si può contattare Activision in Gran Bretagna al numero +44 (0) 8705 143 525 negli orari 13.00 - 17.00 (ora locale), da lunedì a venerdì, esclusi i giorni festivi.

IN ITALIA

Servizio di Assistenza Tecnica Leader Distribuzione SpA

Tel: +39 800 821177 da lunedì a venerdì dalle 10.00 alle 20.00

Fax: +39 0332 870890

E-Mail: collegarsi al sito http://www.leaderspa.it/ e lasciare un messaggio

Internet: http://www.leaderspa.it/

Per il supporto tecnico e il servizio clienti nei paesi non menzionati fate riferimento al distributore locale dei prodotti Activision o ai nostri servizi on-line (tenete presente che questi servizi sono esclusivamente in lingua inglese).

Japan Support

Phone: 052-773-1615

E-Mail: support@activision.co.jp

Korea

SEGO ENTERTAINMENT

Phone: 080-214-4545

Contact a customer service representative:
Between the hours of 9:00 AM and 6:00 PM (Korean time) - Monday through Friday

Between the hours of 9:00 AM and 12:00 PM (Korean time) - Saturday

Mail:

Sego Entertainment, Customer Service
Hanshin Electronic Town A dong 3F, 82 Hankangro 3ka, Yongsangu, Seoul Korea

FAX: 02) 3273-2409, 24 hours a day

E-Mail: help@sego.co.kr

ISP:

Hitel SEGOGAME
Nownure SEGOGAME
Unitel SEGOGAME
Chollian SEGOGAME

Asistencia Técnica: America Latina

MEXICO
Funny Life, S.A. de C.V.
Lago Chalco 130
Col. Anahuac
México, 11320, D.F.
En D.F. y Area Metropolitana:
5396-8731
Lada sin costo:
01-800-712-5459

BRAZIL
ELECTRONIC ARTS LTDA BRAZIL
TELEFONE: (011) 5506-0232 - Solicitar suporte técnico
FAX: (011) 5505-1173 - Enviar A/C suporte técnico
INTERNET: suporte@ea.com
How to contact us:
Electronic Arts Ltda
Tel ( 011 ) 5506-0232
Fax : (011) 5505-1173 - to customer support
Internet : suporte@ea.com

ARGENTINA
Tele Opcion
Av. Roque Saenz Peña 811 Piso 4 "E" - Buenos Aires - Argentina
Hot Line (54) 11 - 4326-7752

Internet: soporte@teleopcion.com

North America

1. Complete product title (include version number)

2. Exact error message reported (if any) and a brief description of the problem

3. Your computer’s processor type and speed (e.g. Pentium 200 MHz)

4. Amount of RAM

5. Make and model of your video and sound card (e.g. Diamond Viper V770, Creative Sound Blaster Live Platinum)

6. Make and model of your CD-ROM or DVD-ROM drive (e.g. Samsung SC-140)

7. Operating System

NOTE: Please do not contact Customer Support for hints/ codes/ cheats; only technical issues.

NOTE: Internet/ e-mail support is handled in English only.

Internet: http://www.activision.com/support

NOTE: You must be at least the age of 13 years old in order for us to assist you when contacting Customer Support.

E-Mail: support@activision.com

The best way for you to help us aid you is through the use of the E-Mail Support Request Form. Simply click on the E-Mail link from our Support section of our website. You can also e-mail us directly at the above e-mail address. Please ensure that you include all of the bulleted information asked above for the computer you are running the program from when e-mailing to the above address. A response may take anywhere from 24-72 hours depending on the volume of messages we receive and the nature of your problem. During the first few weeks of a game release and during holiday seasons the response time may take a little longer.

NOTE: The multiplayer components of Activision games are handled only through internet/ e-mail.

Phone: (310) 255-2050

You can call our 24-hour voice-mail system for answers to our most frequently asked questions at the above number. Contact a Customer Support representative at the same number between the hours of 9:00 am and 5:00 pm (Pacific Time), Monday through Friday, except holidays. When calling please make sure you are in front of your computer with the power on and have all the necessary information as listed above at hand.

Please do not send any game returns directly to Activision. It is our policy that game returns must be dealt with by the retailer or online site where you purchased the product.

Servicio de Atención al Cliente: España

ASISTENCIA TÉCNICA

Antes de ponerte en contacto con nosotros no olvides consultar el archivo de ayuda técnica, donde encontrarás respuestas a las preguntas más frecuentes. Si aun así continúas teniendo problemas de tipo técnico intenta conseguir la siguiente información:

1. Título del producto

2. Mensaje de error exacto (si lo hay) y una breve descripción del problema.

3. Sistema operativo que estás utilizando (Windows 95, MS-DOS, etc.)

4. Tipo y velocidad del procesador de tu ordenador (Pentium 90, Pentium 133, etc.)

5. Fabricante y modelo de las tarjetas de vídeo y sonido de tu ordenador.

6. Memoria RAM y memoria convencional libre.

Servicios en línea con los Foros de Activision, E-Mail y Biblioteca de archivos

Internet: http://www.activision.com/support

E-Mail: support@activision.co.uk

Asistencia al Cliente de Activision en el Reino Unido: +44 (0) 8705 143 525

Asistencia Técnica de Activision para el resto de Europa: + 44 870 2412148

Horario de atención: Lunes a Viernes de 08:00 a 19:00 horas, Sabado de 08:00 a 17:00

Sólo se ofrece asistencia en línea en inglés.

Sus llamadas pueden ser grabadas.

SERVICIO DE ATENCIÓN AL CLIENTE

Si experimentas algún problema técnico con este juego, no dudes en ponerte en contacto con nosotros en:

PROEIN, S.L.

Av. De Burgos, 16 D 1º

28036 MADRID

Atención al cliente

91 384 69 70

Fax

91 766 64 74

Nuestro horario es de Lunes a Viernes de 10:00 a 14:00 horas y de 16:00 a 18:00 horas.

También puedes contactar con nosotros a través de correo electrónico en: soporte@proein.com

Y no dejes de visitar nuestro sitio web: http://www.proein.com/

Para ponerse en contacto con la Asistencia técnica y Servicio al cliente en las áreas que no se muestran en la lista, llama a tu distribuidor local o ponte en contacto con el servicio en línea de Activision. (Sólo se ofrece asistencia en línea en inglés.)

UK and Australia

For Technical Support:

In Australia, please call 1 902 263 555. Calls are charged at $1.98 + GST per minute.

In the U.K., please call + 44 (0) 870 2412148, between 8:00 a.m. - 7:00 p.m. (UK time).

For Technical Support and Customer Service in areas not listed, please contact your local distributor or Activision online.

(Please note that online support is available in English only.)

UK and Europe

Customer Support

Before contacting customer support, please consult the technical help file. It contains the answers to some of our most frequently asked questions and may quickly and easily provide a solution to your difficulty. If after reviewing the technical help file you are still experiencing problems, please feel free to contact us through any of the online services listed.

In order to assist us when dealing with your difficulty, please have the following information ready when you call or attach it to your email to support@activision.co.uk.

1. Complete product title.

2. Exact error message reported (if any) and a brief description of the problem.

3. A copy of your DirectX Diagnostics report. To access this go to Start -> Run and type

dxdiag c:\dxdiag.txt and press ENTER. The report will be found in your My Computer C: drive.

If you are experiencing difficulty with the multiplayer or online portion of the product, please assist us by having the following additional information ready when you call.

If you are using a modem:

1. What kind of modem is on each end (brand, model, speed, internal or external)?

2. Do you have more than one modem?

3. On which port is each configured?

4. Does Hyperterminal (or any other terminal program) work with your modem? This is an easy way to test whether or not your modem is configured correctly.

5. At what speed are you connecting?

6. Have you made sure data compression, error detection, and flow control is turned OFF? Refer to your modem’s manual to do this.

If using an external modem:

1. What kind of serial card is being used?

2. Do you have a seven-wire serial cable?

If you are on a LAN:

1. Can you see other computers on the network?

2. What is your network configuration?

3. What brand of network card do you have?

4. What network software are you running? What version number?

Online Services with Activision Forums, E-Mail and File Library Support

For support via the web please visit http://www.activision.com/support or e-mail support@activision.co.uk

CUSTOMER AND TECHNICAL SUPPORT IN EUROPE

For Customer Support you can contact Activision in the UK on +44 (0) 8705 143 525 between the hours of 8.00am and 7.00pm (UK time) Monday to Friday with the exception of holidays.

For Technical Support, please contact: + 44 (0) 870 2412148 between the hours of 8:00am and 7:00pm (UK time) Monday to Friday and Saturdays 8:00am to 5:00pm with the exceptions of holidays.

Your calls may be monitored.

For Technical Support and Customer Service in areas not listed, please contact your local distributor or Activision via online.

(Please note the online support is available in English only).

Taiwan

ACERTWP CORPORATION
B1, 18, SHIN-YI ROAD, SECTION 5,
TAIPEI, 106 TAIWAN
R.O.C.

CUSTOMER SERVICE DEPARTMENT
TEL: +886 2 87803636-501
TEL: 080-083636 (LOCAL TOLL-FREE)
FAX: +886 2 87805656

Electronic Arts Brazil

Como contatar-nos:

Electronic Arts Ltda
Telefone: (011) 5506-0232 - Solicitar suporte técnico
Fax: (011) 5505-1173 - Enviar A/C suporte técnico
Internet: suporte@ea.com

How to contact us:

Electronic Arts Ltda
Tel ( 011 ) 5506-0232
Fax : (011) 5505-1173 - to customer support
Internet : suporte@ea.co

For the latest Customer Support in your country or territory, click here.